politique de confidentialité

Effective Date: January 11, 2025
Last Updated: January 11, 2025
 

Sérénicare ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.serenicare.ca, or utilize our mobile massage services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services or website.
 

1. Information We Collect

We collect information that you provide directly to us, as well as information automatically collected when you interact with our website.

A. Personal Information

When you book an appointment or contact us, you may provide:

• Full name

• Email address

• Phone number

• Payment information (processed securely by a third-party payment processor)

• Health information relevant to your treatment (if applicable)

B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on the website

• Referring website or search terms

• Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: Process your bookings, manage your appointments, and deliver mobile massage therapy or wellness services.

• To improve user experience: Monitor website usage, enhance functionality, and troubleshoot issues.

• To communicate: Respond to your inquiries, confirm bookings, or send important updates related to our services.

• To comply with legal requirements: Fulfill legal, regulatory, and compliance obligations.

We do not sell or share your personal information with third parties for their marketing purposes.

3. How We Protect Your Information

We implement technical, administrative, and physical safeguards to protect your personal information. These measures include:

• Secure data encryption for payment processing.

• Regular monitoring for potential security vulnerabilities.

• Restricting access to personal information to authorized personnel only.

While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

4. Sharing Your Information

We may share your information in the following circumstances:

• With service providers: We may share information with third-party vendors who assist with payment processing, scheduling, or other business operations.

• As required by law: To comply with legal or regulatory obligations, or in response to lawful requests by public authorities.

• In case of business transactions: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies help us understand website traffic, remember your preferences, and improve site functionality. You can disable cookies in your browser settings, but doing so may affect your ability to use certain features of the website.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

• Access your personal data.

• Correct or update inaccurate or incomplete information.

• Request deletion of your information (subject to legal and contractual obligations).

• Opt-out of marketing communications.

To exercise these rights, please contact us at info@serenicare.ca.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any personal information.

8. Children's Privacy

Our services are not directed toward individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to request deletion.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Sérénicare
Email: info@serenicare.ca
Phone: +1 (514) 929-6664

​